Frequently asked questions

Absolutely! smpl is free to get started. Once you add your first member you have 14 more days to test drive smpl. When you’re getting close to the end we’ll touch base and make sure you don’t have any questions.

If your space isn’t open yet there is no charge to use smpl. Presell as many memberships as you’d like.

Any member with an active recurring membership counts. On your billing date we will calculate the total number of members (and locations).

Stripe processes all of the credit card payments for smpl and helps keep everything secure. They also handle sending the funds to your bank account. Stripes takes 2.9% on credit cards and .8% for ACH transactions.

We are intentional about what we release into the world, and want to make sure that everything smpl does is well thought out. There is plenty of software out there that will check off every box you can come up with, but the execution might be lacking, and we think you deserve better. We are always looking for feedback to help inform and prioritize our roadmap, so please let us know what is important to you and what you would like to see in the future.