Frequently asked questions
You asked. We answered.
How much does smpl cost?
$2/member & $15/location per month. Billing occurs monthly on the anniversary of your trial ending.
$1 per charge for all non-member charges. Non-member charges currently includes day passes.
We use Stripe to process all payments. Stripe only charges 2.9% per transaction for credit cards and 0.8% for ACH. smpl does not take a cut of any transaction
Is there a free trial?
Absolutely! smpl is free to get started. Once you add your first member you have 14 more days to test drive smpl. When you’re getting close to the end we’ll touch base and make sure you don’t have any questions.
If your space isn’t open yet there is no charge to use smpl. Presell as many memberships as you’d like.
How do you calculate total members?
Any member with an active recurring membership counts. On your billing date we will calculate the total number of members (and locations).
What do I have to connect my Stripe account?
Stripe processes all of the credit card payments for smpl and helps keep everything secure. They also handle sending the funds to your bank account. Stripes takes 2.9% on credit cards and .8% for ACH transactions.
Why doesn’t smpl do {insert feature}?
We are intentional about what we release into the world, and want to make sure that everything smpl does is well thought out. There is plenty of software out there that will check off every box you can come up with, but the execution might be lacking, and we think you deserve better. We are always looking for feedback to help inform and prioritize our roadmap, so please let us know what is important to you and what you would like to see in the future.
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We are hard at work on new features for smpl. To stay up to date subscribe to our newsletter above or check out our dev changelog.